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Privacy Policy

Last Updated: December 11, 2025

Our privacy policy explains how we collect, use, and protect your personal information.

Introduction

Welcome to Vedvital Ayurveda LLP ("Vedvital," "Vedvital Ayurveda", "we," "our," or "us"). We are committed to safeguarding your personal information and your right to privacy.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website: https://vedvital.com ("Website"). By using or accessing the Website, you accept and consent to the terms outlined in this Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:

1. TYPES OF DATA WE COLLECT

We collect both personally identifiable information (PII) and non-personally identifiable information, as required for fulfilling your order or improving your user experience.

Personally Identifiable Information may include:

  • Your Full Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Pincode and city
  • IP address
  • Razorpay/Cashfree transaction reference (used for payment verification only)

Non-Personal Information may include:

  • Browser type and version
  • Device type
  • Operating system
  • Internet connection
  • Pages visited and time spent
  • Referring/exit pages
We collect information only when voluntarily submitted, and only to the extent required to fulfill your order, respond to your queries, and improve the functionality of our Website.

2. HOW WE COLLECT INFORMATION

We use the following methods to collect information:
  • Direct Entry: When you fill forms on our website (contact forms, checkout, etc.)
  • Automatic Tracking: Through browser cookies and analytic tools (Google Analytics, etc.)
  • Payment Gateway: Razorpay and Cashfree may capture limited transaction metadata (we do NOT collect card/UPI data)
  • Support Calls or Emails: Information provided during conversations or email communications

3. HOW WE USE YOUR INFORMATION

We use your personal data for:

Order Fulfillment & Customer Support

  • To confirm, process, ship and track orders
  • To contact you via call/SMS/email regarding your order
  • To resolve customer service issues or refund requests

Communication

  • To send order updates and confirmations
  • To send important service emails or announcements (e.g. order delays, address errors)

Legal/Compliance

  • To comply with Indian regulatory and tax obligations
  • To respond to lawful law enforcement requests under applicable laws

Optimization & Security

  • To analyze usage patterns and improve performance
  • To protect the integrity of our systems and prevent fraud
We do not use your phone number or email to send promotional content unless you voluntarily opt-in to our newsletter or marketing emails.

4. SHARING OF INFORMATION

At vedvital.com, we value your privacy. We treat your personal details with the highest level of confidentiality and take extensive measures to avoid any unauthorized disclosure.
Vedvital does not sell, rent, or trade customer data to third-party marketing agencies.
Your data may be shared with:
  • Trusted third-party service providers only for fulfilling specific tasks like:
  • Courier and logistics partners (for delivery)
  • Payment gateways (Razorpay, Cashfree)
  • Hosting and tech partners (for infrastructure and security)
  • Government/legal authorities when required to comply with applicable laws
All such partners are under strict data confidentiality agreements.

5. PAYMENT SECURITY

We use industry-standard, secure third-party payment gateways: Razorpay and Cashfree.
✅ We do NOT store or access any financial data such as card numbers, CVV codes, UPI pins, etc.
All payment credentials are processed directly within the secure environments provided by those gateways, using encrypted 128/256-bit SSL servers, as mandated by the Reserve Bank of India (RBI) and PCI-DSS compliant protocols.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, clear GIFs, pixel tags, and similar technologies to enhance your browsing experience.
Cookies allow us to:
  • Remember your preferences (e.g., cart items)
  • Optimize content load speed
  • Track website performance
  • Measure website traffic (via tools like Google Analytics)
You can refuse cookies via your browser settings, though this may limit certain Website functionalities (e.g., keeping products in your cart).
We do not use cookies to track personal or sensitive data.

7. DATA RETENTION

We retain your personal data only as long as necessary to:
  • Fulfill the purpose for which it was collected
  • Comply with legal, accounting, or reporting requirements
  • Maintain a valid customer relationship
Typically:
  • Order-related details are retained for a minimum of 5 years for compliance with Indian tax and recordkeeping laws
  • Support chats/emails may be retained for 12--24 months
You may request deletion of your stored data (except where we are legally obligated to retain).

8. USER RIGHTS: ACCESS, CORRECTION & DELETION

Under applicable Indian data protection laws, you have the following rights:

  • Right to Access -- You can request a copy of your personal data stored with us
  • Right to Correction -- You may correct or update your address, phone number, or shipping details
  • Right to Withdraw Consent -- You can opt-out of marketing or newsletter communications
  • Right to Deletion -- You can request deletion of your account, subject to legal limitations
To exercise any of these rights, please contact us at info@vedvital.com with appropriate proof of identity.

9. CHILDREN'S PRIVACY

Vedvital does not knowingly collect information from children under the age of 18. If we learn that data has been mistakenly provided by a minor, we will promptly delete the information.
By using our website, you affirm that you are over 18 years of age or you are accessing the website under parental/guardian supervision.

10. THIRD-PARTY LINKS AND APPS

Our Website may contain links to third-party platforms (e.g., couriers, payment platforms). We do not control these external websites and are not responsible for their privacy policies, accuracy, or reliability.
We advise users to review external privacy policies before submitting any information.

11. DATA SECURITY PRACTICES

We use appropriate, industry-standard technical and organizational measures to protect against the unauthorized access, alteration, disclosure or destruction of your personal information.
These include:
  • Secure Storage on encrypted servers
  • Role-based limited user access
  • 128/256-bit SSL encrypted connection on checkout & login
  • Regular vulnerability scans and patching
Despite these precautions, no digital or electronic platform can ever be 100% secure. You are responsible for keeping your login credentials and password confidential.

12. COMMUNICATION POLICY

By using this Website, you consent to receive transactional emails, SMS, and phone calls from Vedvital regarding your orders, shipping, support, account verification, and refund status.
You may also receive service announcements, security alerts, and legal notifications.
You may opt-in or opt-out of non-essential communications (offers, newsletters) at any time via the "unsubscribe" link or by emailing us.
We do not spam, cold-call or run auto-dialer campaigns.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to revise this Privacy Policy periodically.
Changes may occur due to:
  • Legal or regulatory updates
  • New service offerings
  • Technology updates
We encourage you to revisit this page frequently. Your continued use of our Website after changes are made constitutes your acknowledgment and consent to such changes.

14. CONTACT INFORMATION

If you have any questions about this Privacy Policy or our data practices, please contact us at:
We are committed to addressing all valid grievances within 30 days of receipt.
Last Updated: November 2025